Service Support Policy
Effective Date:
October 13rd, 2025
Customer Complaint Handling Policy
At Seller Growth Valley, we’re committed to providing high-quality digital marketing and eCommerce management services.
If you experience any issue or concern regarding our services, billing, or communication, we have a transparent and efficient complaint-handling process to ensure your matter is resolved promptly and fairly.
How to Submit a Complaint
You can contact us through any of the following channels:
📧 Email (Detail Handling): info@sellergrowthvalley.com
📞 Phone (Call Support) : +92 332-2704132 / +1-858-5670944
💬 WhatsApp (Chat Support): +1 (838) 205-8700
When submitting a complaint, please include:
Your full name and company name (if applicable)
A brief description of the issue or concern
Any relevant project or invoice reference
Your preferred contact method (email, phone, or WhatsApp)
- Response and Resolution Timeline
Acknowledgment: You’ll receive confirmation of your complaint within 24 hours (business days).
Initial Review: Our support team will investigate and provide an update or resolution within 3–5 business days.
Escalation: If the issue requires further review, it will be escalated to our management team for final resolution within 7 business days.
Our Commitment
Your satisfaction is central to our business, and we continuously strive to maintain trust and long-term relationships with all our clients.
Service Refund Policy
At Seller Growth Valley, we strive to deliver every project and service according to agreed timelines, quality standards, and client expectations.
However, we understand that situations may arise where a client may wish to cancel or request a refund. This policy outlines our service delivery, refund eligibility, and cancellation procedures to ensure fairness and transparency.
1. Service Delivery Process
Our services (including Amazon Ads Management, Account Management, and marketing solutions) are delivered digitally
Upon confirmation of a service agreement or proposal, project initiation begins only after payment verification.
Each service includes defined deliverables, timelines, and communication checkpoints — all mutually agreed upon before work begins.
Clients receive ongoing progress updates throughout the service period via email, WhatsApp, or client portals.
2. Refund Policy
Refunds are considered only under specific circumstances, as services involve manual work, expertise, and time investment.
Refunds may be granted if:
A payment was made by mistake or duplicated.
The service has not yet started, and cancellation is requested within 72 hours of payment.
There is a verified non-delivery of the agreed service, and the client has cooperated with our resolution process.
Refunds will not be applicable if:
Work or consultation has already begun.
Deliverables have been shared or partially completed.
The client fails to provide required information, access, or approvals causing delays.
The client changes their mind after the service initiation or onboarding phase.
If a refund is approved, it will be processed to the original payment method within 7–10 business days after confirmation.
3. Service Cancellation Policy
Since our services are customized for each client, cancellations must be requested before the service begins or within the early stages of onboarding.
Before Service Commencement: Cancellations requested before work begins are eligible for a full or partial refund depending on resource allocation.
After Service Commencement: Cancellations made after work has started are not eligible for a full refund, though partial refunds may be considered based on unutilized service time or scope.
Ongoing Monthly Services: For recurring retainers, clients may request cancellation at least 7 days before the next billing cycle to avoid renewal charges.
All cancellation requests must be submitted in writing via email to info@sellergrowthvalley.com.
4. Resolution Timeline
Acknowledgment: Within 24 hours (business days) of receiving a refund or cancellation request.
Review & Response: Within 3–5 business days.
Completion of Refund (if approved): Within 7–10 business days after confirmation.
5. Commitment
Our goal is to maintain trust and ensure complete clarity in every client interaction.
This policy ensures fairness, transparency, and accountability while upholding the value of time and effort invested in every service we deliver.
Contact for Refund or Cancellation Requests
📧 Email: info@sellergrowthvalley.com
📞 +92 332-2704132 / +1-858-5670944
💬 WhatsApp (Support): +1 (838) 205-8700
Service Cancellation Policy
At Seller Growth Valley, we understand that clients may occasionally need to cancel a service request. This policy outlines how cancellations are handled to ensure transparency and fairness for both parties.
1. Cancellation Before Service Begins
Clients may cancel their service request before the project starts or within 48 hours of payment, provided no work has commenced.
In such cases, clients may be eligible for a partial or full refund, depending on any administrative or planning work already completed.
All cancellation requests must be made in writing to info@sellergrowthvalley.com.
2. Cancellation After Service Begins
Once a project or service has started, cancellations will not qualify for a full refund, as team resources and time are already allocated.
A partial refund may be considered if only initial work has been completed.
For ongoing monthly retainers, cancellation requests should be made at least 7 days before the next billing cycle to avoid renewal charges.
3. How to Request a Cancellation
Clients can contact us through any of the following:
📧 Email: info@sellergrowthvalley.com
📞 +92 332-2704132 / +1-858-5670944
💬 WhatsApp (Support): +1 (838) 205-8700
Please include your name, project or service reference, and a short reason for cancellation.
4. Response Timeline
Acknowledgment: Within 24 business hours
Review & Confirmation: Within 3–5 business days
5. Commitment
We aim to handle all cancellation requests promptly and fairly, ensuring clear communication and mutual respect throughout the process.